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Unsurprisingly, knowing the precise arrival time of your goods is key information for your end customer. Above all, it contributes greatly to his satisfaction.
However, until now, the information provided to customers was limited to the estimated arrival date of the transport. Customers did not benefit from the visibility part of TVMS. It is now done.
Today, thanks to artificial intelligence that predicts the expected time of arrival (ETA), customers will be informed of the precise arrival time of their order.
And the quality of your own service is only strengthened, de facto improving your SLA performance.
Three major advantages for your end customers
1- A greater level of transparency
The ETA feature provides an unparalleled level of information. Customers can track the status of their transport from origin to destination in real time, with details such as order reference, date and time of scheduled departure and arrival.
2- Taking preventive measures
Thanks to the real-time ETA, customers can anticipate possible delays and take preventive measures. This increased visibility allows for better planning and avoids unpleasant surprises.
3- Notification in case of significant delay
Customers will receive an in-app notification if the ETA is more than 2 hours after the estimated arrival date and time. This proactive alert allows customers to take immediate action to mitigate any negative impacts.
Learn more about the ETA calculation within the TVMS platform.
